Purpose Statement

Kindness-made travel: kindness felt in every journey, every community, every place we pass through.
 

Tours For You exists to turn travel into a vehicle for kindness — connecting travelers, local communities, and the Iberian Peninsula in a way that generates measurable positive impact on the people we visit and the environment we pass through. We believe that a well-made trip leaves behind more than memories: it leaves stronger communities, a better-preserved territory, and a more conscious travel industry. We translate this purpose into action through concrete commitments: reducing and offsetting the carbon impact of every trip (TFY Carbon Trace), publicly recognising those who positively impacts as a vehicle for kindness (the Kindness Award), and formally engaging the communities and partners affected by our activity in the company's decisions. This purpose has been approved by the management of Tours For You and guides our commercial strategy, our products, and how we measure success.

1. How to file a complaint

Through the electronic Complaints Book (Livro de Reclamações), by email, or by phone. No formalities are required: a clear description of the situation, with dates, booking reference, and any supporting evidence, is enough.

2. What we accept

Any expression of dissatisfaction regarding service quality, failure to deliver on what was agreed, inappropriate behavior by team members, guides, or partners, or the social and environmental impacts of our activity. If a situation is not accepted as a complaint, we explain the reason in writing.

3. Timeframes and resolution

We acknowledge receipt within 2 business days, review the situation within 5, and propose a resolution within 10 business days. In more complex cases, these timeframes may be extended, and you will always be informed. If we have fallen short, we want to make it right: we propose a fair and proportionate solution, assessed case by case. We always prioritize direct, human contact and confirm the closure of the complaint in writing.

4. No retaliation

No one suffers negative consequences for submitting a complaint in good faith. When requested, identities are treated confidentially.

At Tours For You, we are committed to promoting justice, equity, diversity, and inclusion in everything we do: in how we treat our team, how we choose and work with partners and suppliers, how we design our travel experiences, and how we engage with the communities we visit. We believe that truly "kindness-made" tourism is only possible when everyone involved (team members, partners, clients, and local communities) is treated fairly, with respect for their individuality, and with equal opportunity to participate and contribute.


What this commitment means in practice

This commitment applies to Tours For You's policies and practices across all its activities, business relationships, and community engagement, specifically through:


Periodic review of internal policies (compensation, scheduling, feedback) through a lens of fairness and equity;
Regular measurement of the team's culture and perceptions of justice, equity, diversity, and inclusion through the Annual JEDI Survey;
Implementation of a concrete action plan, regularly reviewed and updated, and available for the team to consult at any time;
Extension of these principles, wherever applicable, to relationships with suppliers, partners, and local communities in the destinations where we operate.



Accountability

Responsibility for implementing and monitoring this commitment lies with Tours For You management, which periodically approves and reviews the JEDI Action Plan and reports its progress to the team.


Approval

This statement was approved by Tours For You management, as the company's highest governance body, on September 25, 2026, and is published permanently and freely accessible on the corporate website.

Tours For You publicly commits to respecting human rights across all its operations, business relationships, and value chain. This commitment is grounded in and guided by the following international frameworks: the United Nations Guiding Principles on Business and Human Rights; the International Bill of Human Rights, including the rights enshrined in the Universal Declaration of Human Rights; and the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work. We believe that a truly "kindness-made" approach to tourism demands respect for the dignity, freedom, and fundamental rights of everyone affected by our activity: our team, our guides and freelancers, our suppliers and partners, our clients, and the communities in the destinations where we operate.


What this commitment means in practice

This commitment applies to Tours For You's policies and practices across all its activities, business relationships, and community engagement, specifically through:


Respecting the fundamental labor rights set out in the ILO Declaration (including freedom of association, the elimination of forced and child labor, and non-discrimination); within our own team and, to the extent of our influence, among suppliers and partners;
Considering human rights impacts, alongside social and environmental impacts, when reviewing our internal policies and business relationships;
Providing accessible channels for workers, suppliers, and other stakeholders to raise concerns, including through our complaints management procedure;
Extending these principles, wherever applicable, to relationships with suppliers, partners, and local communities in the destinations where we operate.



Accountability

Responsibility for implementing and monitoring this commitment lies with Tours For You management, which periodically approves and reviews the company's approach to human rights and reports its progress as part of the annual governance review.


Approval

This statement was approved by Tours For You management, as the company's highest governance body, on September 25, 2026, and is published permanently and freely accessible on the corporate website.

Commitment to the 1.5°C limit

Tours For You supports the global ambition to limit warming to 1.5°C above pre-industrial levels, as set out in the Paris Agreement, and takes responsibility, as a company in the tourism sector, for contributing to that goal by reducing and offsetting the emissions associated with its activity.


Targets


Offset 100% of residual carbon emissions associated with Tours For You's business operations by 2028.
Offset 75% of carbon emissions associated with trips organized by Tours For You by 2030, through the "TFY Carbon Trace" program.
Offset 100% of carbon emissions associated with trips organized by Tours For You by 2032, through the "TFY Carbon Trace" program.
Maintenance of the company's low-carbon practices:

Keep 100% of Tours For You's electricity from renewable sources.
Maintain remote work of up to 10 business days per month as the team's predominant arrangement.
Limit business travel to what is strictly essential, favoring lower-emission alternatives and videoconferencing, and record it annually.
Do not increase emissions per employee above the baseline measured in 2027, even in a scenario of company growth.





Resource allocation

Responsible for implementation: Management
Technical resources: TFY Carbon Trace calculator, associated calculation/offsetting tools (via an external partner); tracking tools
Human resources: dedicated management time for impact assessment and execution of offsetting
Material/financial resources: dedicated annual budget for carbon offsetting


Stakeholder engagement

Tours For You engages relevant stakeholders in the implementation of this plan, specifically:


Suppliers and partners: through the dialogue established in the Stakeholder Mapping and the Engagement Log, encouraging more sustainable practices across the supply chain;
Clients: through the TFY Carbon Trace commercial offering, making the carbon offsetting option visible and actionable on every trip;
Local communities and the environment: as stakeholder categories already identified, whose impact is considered in decisions related to the climate plan.



Approval

This plan was approved by Tours For You management, as the company's highest governance body, on September 29, 2026, and is published permanently and freely accessible on the corporate website.


Next update

This plan is reviewed and updated at least every 36 months, or whenever the company's climate strategy warrants it.

Tours For You publicly declares that it is not engaged in lobbying activities. The company makes no financial or in-kind contributions for political purposes, nor does it seek to influence legislative, regulatory, or public policy processes, either on its own behalf or through third parties or intermediary organizations.
 

Future review

Should Tours For You's activity come to involve any form of lobbying or influence over legislative or regulatory processes in the future, this statement will be replaced by a full lobbying policy, covering the company's approach to responsible lobbying, governance, risk controls, and the mechanisms for approval and review by the highest governance body.

Approval

This statement was approved by Tours For You management, as the company's highest governance body, on September 23, 2026, and is published permanently and freely accessible on the corporate website.

Kindness isn't declared. It's practiced.

At Tours For You, "kindness-made" tourism is more than a way of welcoming guests: it is the standard we hold ourselves to. That's why, instead of vague promises, we've gathered here the public commitments we make to people, communities, and the planet: our purpose, fairness and inclusion within and beyond our team, respect for human rights, the path toward lower-carbon tourism, and transparency in the way we engage with the world. They have been approved by management, are freely accessible, and are reviewed regularly, because only those who allow themselves to be measured can truly improve.